Commendations & Complaints

The UC Santa Cruz Police Department is dedicated to providing the finest service possible. In order to continue to provide quality service to the community, we need your assistance. This is your Police Department and we welcome your comments. We encourage you to let us know about the quality of service you receive from our employees.

If you wish to commend the actions of employees of this Department, you may do so by sending an email to Interim Chief of Police Mary Garcia. Verbal commendations may also be given to any Department supervisor.

Commendation Process

Here at the UC Santa Cruz Police Department we appreciate and welcome commendations and other comments from members of the public. To ensure excellent service is recognized and modeled, it is important for us to hear about our community's experiences with law enforcement officials or department employees. 

There are a few ways you can submit a Commendation form to the UC Santa Cruz Police Department:

1) In Person: At the Campus Police Department. (Located near the Main Entrance of the campus)

2) By Phone: Contact our Department at (831) 459-2231

3) By Email: You can send the email, with a description of the incident and service provided, to the UC Santa Cruz Police Department. Address the communication to Interim Chief Mary Garcia (mgarciapd@ucsc.edu).

A form is provided below for the public to provide any details of the service(s) provided by the individual in question. You can email the completed form to police@ucsc.edu or submit the form in person at our records office in the main lobby. You can also provide a commendation in person at our department during regular hours.

Commendation Form (Under Revision)

 

Complaint Process

What if I have a complaint?

“A relationship of trust and confidence between members of the University Police Department and the community we serve is essential to effective law enforcement. Officers must be free to exercise their best judgment and to initiate law enforcement action in a reasonable, lawful and impartial manner, without fear of reprisal. Likewise, officers have a special obligation to respect the rights of all persons.

The UC Santa Cruz Police Department acknowledges its responsibility to establish a system of complaint and disciplinary procedures which not only subjects the officer to corrective action when they conduct themselves improperly, but will also protect them from unwarranted criticism when they discharge their duties properly.

It is the purpose of these procedures to provide a prompt, equitable, open and expeditious disposition of complaints regarding the conduct of members and employees of this department.

To this end, the UC Santa Cruz Police Department welcomes constructive criticism from the members of this community.”

Mary Garcia

Interim Chief of Police

How do I make a complaint?

A complaint may be made in person, by telephone or by mail to any supervisor of the University Police Department.

Must a complaint be made in person?

An initial complaint may be made by telephone or mail. However, you will be asked to complete a written form, as well as be interviewed by an investigator.

Are there any restrictions on making a complaint?

A complaint should be made as soon after the incident as practical. All complaints will be investigated at the direction of the Chief of Police.

Will my complaint be investigated?

Each complaint is read and assigned by the Chief of Police, and will be completely and thoroughly investigated.

Will action be taken against the employee?

If an employee's actions have violated any department rules, regulations, policies, or laws, appropriate action will be taken.

Anonymous Complaints?

Anonymous complaints may not be accepted unless there is sufficient information to warrant an investigation without the aid of the complainant.

Complaint Form (pdf format)